Our Approach

Our vaccine policy follows the schedule outlined by the CDC and the American Academy of Pediatrics. You can review each vaccine that will be given during each well appointment here. If you would like more information about a particular vaccine, our providers are more than happy to discuss the benefits supported by studies behind each CDC and AAP recommended vaccine. Please review our full vaccination policy here!

Eden Park prescribes antibiotics purposefully and evaluates each child to avoid the overuse of antibiotics. We educate families on appropriate use of antibiotics, and follow evidence-based guidelines. We do not routinely call in antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is the appropriate treatment after your child has been seen. 

Our goal is to provide comprehensive medical care and serve as your medical home. Therefore, it is best when you contact our office FIRST before seeking specialty care, or heading to Urgent Care so we can provide you with the best recommended course of action for your individual child and their medical history.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we can coordinate all of your care.

Our practice prides itself on efficiency through use of technology. We encourage our patients to contact us through our patient portal, use this website for information, acknowledge automated reminders, and utilize online resources such as CHADIS.

We make every effort to meet the needs of our patients. For your convenience, in addition to standard 8:30-5 hours, we offer some early morning and early evening hours. You can view our office hours here!

One of our doctors is on call 24/7/365. Please call our main number and the answering service will page the on call doctor who will call you back. Unless it is a true medical emergency and requires 911, it is best when you call the on-call physician to discuss recommendations prior to heading to the Emergency Department or Urgent Care. We often arrange to see patients in our office on Saturday and/or Sunday who should not wait to be seen until Monday.

Because each insurance plan is unique to you, we highly encourage each patient  to familiarize themselves with what your insurance plan does and does not cover including deductibles and co-insurance. We ask that you provide up-to-date insurance information at every visit. We require timely payment of your portion of the bill for caring for your child, if you require payment assistance, you may coordinate a payment plan with our Patient Accounts Representative. 

We believe children should be seen for a well child exam at the intervals recommended by the Academy of Pediatrics and Bright futures because preventative medicine is the best way to keep your child healthy. We require all of our patients to adhere to this schedule for your child's well child care visits because we genuinely believe that is the best medical care we can give. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. We ask that you make every effort to arrive at our office a few minutes before your scheduled appointment time and call us if you are running behind. Please view our missed appointment policy here.

We understand that custody arrangements and unique family dynamics can be challenging, however, we must adhere to the Pennsylvania State Laws and we cannot make any changes without a legal document on file. 

• In the case of divorce, we must have a court-ordered custody document on file scanned into your child’s chart. You can physically bring the hard copy documents into the office or you can have them faxed to us. 
• If there is not a custody document scanned into your child’s chart, both biological parents are allowed access to their child’s medical records and both parents are allowed to bring their child to their well appointment. 
• You may also present a temporary custody document for us to file while you are awaiting the official documents. 
• The adult who accompanies a child to an appointment is responsible for full payment of copays and non-covered services for that day.
• Subsequently, bills will be sent to the address of record and the parent who lives at that address will be responsible for payment.
• Each parent is responsible for communicating with the other. Eden Park Pediatrics cannot mediate or make special arrangements regarding communication or billing for disputing parties.